How to save a network (HAR) file for support

Sometimes part of an app will not load for you while it works for others. Often your network is blocking a domain we load from. A HAR file records what your browser loaded so we can find the problem.

Chrome or Edge

Open the page that is giving you trouble.
Right-click the page and choose Inspect.
Open the Network tab and tick Preserve log.
Refresh the page and repeat what you were trying to do.
Right-click any line in the list and choose Save all as HAR with content.

Safari

In the menu bar choose Safari, then Settings (or Preferences), then Advanced.
Tick Show Develop menu in menu bar.
Right-click the page, choose Inspect Element, open Network, refresh, repeat the action, and choose Export.

Send it to us

Email the file to support@madmonkey.media. If it is over 25 MB, upload it to MAD Drive or Google Drive and send the link.

Privacy: a HAR file can include details of what you were signed in to. Only send it to us, and sign out afterward if you are worried.