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Access and Permissions

GoHighLevel: connect Facebook and Instagram, and add us as a user

So every Messenger, Instagram and lead form contact lands in your CRM. Includes the phone browser trick.

Updated 2026-11-03

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There are two ways. Option 1: you connect Facebook and Instagram yourself. Option 2 (easiest): add us as a user and we connect it and set everything up. If you have more than one location (sub-account), do it in each one.

On a phone: the GoHighLevel app does not have these settings. Open GoHighLevel in Chrome or Safari and switch to the desktop view:
Chrome: tap the 3 dots and check Desktop site.
Safari: tap aA in the address bar, then Request Desktop Website.
Screenshot GH-01Desktop site option in phone Chrome and Safaricoming soon
Video walkthroughA short video is coming here soon. Until then, follow the steps and pictures below.

Option 1: connect Facebook and Instagram

  1. Log in to GoHighLevel at the address you normally use.
  2. At the top left, pick the right location.
    Screenshot GH-02Location switcher at the top leftcoming soon
  3. At the bottom left click Settings, then Integrations.
    Screenshot GH-03Settings with Integrations highlightedcoming soon
  4. On the Facebook & Instagram card click Connect.
    Screenshot GH-04Facebook and Instagram card with Connectcoming soon
  5. Log in to Facebook and approve all the permissions it asks for.
  6. Pick the Page for this location (and its Instagram). If asked, choose New Leads Only. We bring older leads over separately.
    Screenshot GH-05Page choice and sync optioncoming soon
  7. Click Connect and Continue. A green banner should say the integration was successful.
  8. If it already says Connected, do NOT disconnect it. Just send us a screenshot.
  9. Switch to your other location and repeat steps 3 to 8 with the other Page.

Option 2: add us as a user

Who to add: Miguel Estrada, miguel@madmonkey.media (MAD Monkey Media)
  1. In the right location click Settings, then My Staff. Some accounts call it Users.
    Screenshot GH-06Settings with My Staff or Users highlightedcoming soon
  2. Click Add Employee (or Add User).
  3. First name: Miguel. Last name: Estrada. Email: miguel@madmonkey.media.
    Screenshot GH-07New user form with name and emailcoming soon
  4. If it asks for a password, make one up. Do not send it to us. We reset it with the forgot password email.
  5. Open Roles & Permissions. Turn on Automation / Workflows and Integrations. Contacts, Conversations and Opportunities help too.
    Screenshot GH-08Roles and Permissions with Workflows and Integrations oncoming soon
  6. Click Save.
  7. Repeat in your other location. If it says the email already exists, follow the prompt to add Miguel to that location.
Rather do it together?Call us and we will walk you through it in a few minutes.
Call (253) 459-5439
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